REFUND POLICY
- On cancellation of refundable booking the refund processing will take time between two (2)- to four (4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the Resort cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.
- In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two (2) to four (4) weeks for the bank to process the refund and to show the refunded amount on your credit card.
NON-ARRIVAL TO THE HOTEL (NO SHOW)
- If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the Resort and will be charged for the entire reservation.
- If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto cancelled, and no refund admissible.